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Return & Refund Policy

Updated at 2022-06-03

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

●   Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

●   Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Duolingo English Test Practice Platform, that is responsible for your information under this Return & Refund Policy.

●   Customer: refers to the company, organization or person that signs up to use the Duolingo English Test Practice Platform Service to manage the relationships with your consumers or service users.

●   Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Duolingo English Test Practice Platform and use the services.

●   Service: refers to the service provided by Duolingo English Test Practice Platform as described in the relative terms (if available) and on this platform.

●   Website: Duolingo English Test Practice Platform."’s" site, which can be accessed via this URL: https://detpractice-tadehub.com

●   You: a person or entity that is registered with Duolingo English Test Practice Platform to use the Services.

Return & Refund Policy

Thanks for shopping at Duolingo English Test Practice Platform. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Duolingo English Test Practice Platform. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Duolingo English Test Practice Platform, you agree to the terms set forth below along with Policy. 

If there’s something wrong with the products you bought such as technical problems, or if you are not happy with it for any reasons; we are always cheerful and willing to support your practice. However, you will not be able to issue a refund for your item unless you can not access our Website for 36 hours consecutively. It usually takes up to two working days to make a refund after we review and accept your request.

Refunds

We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

We follow certain policies to ensure transparency, efficiency and quality customer care:

●   We DO NOT allow returns on sold products for our digital products or services.

●   We DO NOT accept returned goods, as we believe that customers should get the best quality products.

●   Refunds are NOT given for any purchases made as we provide Digital services, which is delivered immediately after payments are made.

●   We DO NOT encourage exchanges of our products.

●   We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers. However, there are two scenarios in that users may get their refund.

1. Firstly, Users accidentally make two payments for the SAME PACKAGE in one (01) day. We will process up to a 70% refund on the paid fee package in three (03) working days, not including weekends, details are as follow: 

  • ●   If users confirm the mistakes and want to get the refund in one (01) day after making the second payment, users will get a 70% refund; 
  • ●   If users confirm the mistakes and want to get the refund from two (02) to three (03) days after making the second payment, users will get a 50% refund;
  • ●   If users confirm the mistakes and want to get the refund after three (03) days after making the second payment, users will get a 30% refund.

2. Secondly, users will get a 100% refund if there is an issue from our end after we diagnose all possible problems and confirm them. This process usually takes from three to five working days, not including weekends.

3. Thirdly, if the situation falls out of the first (1) and the second (2) scenarios, we will review on a case-by-case basis and decide the amount of refund that users will get. However, the decision will always based on the following rule.

  • ●   Package 15 days: Only refund when the account holds over 10 Premium days after both users and our support team confirm the amount of refund.
  • ●   Package 30 days: Only refund when the account holds over 25 Premium days after both users and our support team confirm the amount of refund.
  • ●   Package 60 days: Only refund when the account holds over 55 Premium days after both users and our support team confirm the amount of refund.
  • The maximum amount of refund in this situation is 35%.

We will issue a Refund directly through the Payment Gateway that users make the payment initially. For example, if users make the payment via PayPal (or AlePay or other gateways), we will issue the Refund via PayPal (or AlePay or other gateways) as well.     

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

● Via Email: support@detpractice-tadehub.com 

● Via Phone Number: +84703588459

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